Senior Systems Engineer
Job Type:
Direct Hire, FTE Job Location:
New Orleans, La.
We are searching for the next A-player to join our growing company.
We are a managed IT company, but we know IT is not just about technology, it is about the people and connections we make through the industry.
We're searching for a knowledgeable engineer with excellent customer service and people skills to coach, assist, and resolve issues for customers and internal team members.
Job
Summary:
The Senior Systems Engineer will be responsible for overseeing the delivery of high-quality, reliable IT services to our clients, ensuring that their needs are met and exceeded.
You will be responsible for working with a dedicated team of IT professionals, developing strategic plans, and fostering a strong relationship with the client.
The ideal candidate is an experienced leader with excellent technical, communication, and organizational skills.
The Role:
Deliver an exceptional customer experience in all interactions, keeping clients informed and notifying them of incident progress on a regular basis.
Serve as an escalation point, leader, and mentor for other technicians on the team.
Resolve new and escalated tickets, always working toward a final resolution and avoiding band-aid solutioning.
Do what's best for the client! Promote a culture of customer service, respect, and excellence.
Following, evaluating, and updating technical/support procedures.
Resolve network and server related alerts.
Take a proactive approach when solutioning technologies for clients.
Incident management and outage recovery.
Plan and manage project solutioning and implementation.
We have a culture of proactive solutioning.
We want people who don't see a problem and resolve it, we need people who see an issue and ask why? ensuring we uncover the root cause rather than handling it for the short term.
Why We Work Here:
Competitive Salary Leadership opportunities We are laser-focused on growth Tons of learning opportunities Our company values Our team! Requirements:
Minimum 5 years' experience in Information Technology or related fields Certifications preferred - CCNA, VCP, Azure, etc.
Extensive technical skillset working with Servers, Networking, Virtualization, M365, etc.
Excellent customer service skills and professionalism with both internal and external customers.
Proven decision-making skills using sound judgement.
Ability to work under pressure.
MSP Experience (Preferred) 2
years' experience with NOC concepts, practices, and procedures
Benefits:
At Lavoda Systems, we are committed to supporting the well-being and success of our staff.
As part of our team, you can look forward to a comprehensive benefits package designed to promote a healthy work-life balance and reward your hard work.
We are proud to offer the following
Benefits:
Vision Plan:
Keep your eyes healthy with our top-tier vision plan, covering comprehensive eye exams, lenses, frames, and contact lenses.
Dental Plan:
Our dental plan offers coverage for preventive, basic, and major dental care services.
This includes cleanings, fillings, crowns, and orthodontic treatments.
Medical Plan:
We provide a range of medical plan options to suit your needs, including coverage for doctor visits, hospitalizations, prescription medications, and preventive care.
Paid Time Off (PTO):
Achieve a healthy work-life balance with our generous PTO policy, allowing you the flexibility to take time off when you need it.
Rest, recharge, and return to work feeling revitalized.
Vacation:
Our generous vacation policy ensures you have ample time to relax and pursue your personal interests.
Sick Days:
We understand that unexpected illnesses can happen.
Our sick days policy ensures you have the time you need to recover without worrying about your job.
Holidays:
Our employees enjoy several paid holidays throughout the year, allowing you to celebrate special occasions and cultural events with family and friends.
Recommended Skills Cisco Certified Network Associate Coaching And Mentoring Communication Coordinating Customer Experience Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
Direct Hire, FTE Job Location:
New Orleans, La.
We are searching for the next A-player to join our growing company.
We are a managed IT company, but we know IT is not just about technology, it is about the people and connections we make through the industry.
We're searching for a knowledgeable engineer with excellent customer service and people skills to coach, assist, and resolve issues for customers and internal team members.
Job
Summary:
The Senior Systems Engineer will be responsible for overseeing the delivery of high-quality, reliable IT services to our clients, ensuring that their needs are met and exceeded.
You will be responsible for working with a dedicated team of IT professionals, developing strategic plans, and fostering a strong relationship with the client.
The ideal candidate is an experienced leader with excellent technical, communication, and organizational skills.
The Role:
Deliver an exceptional customer experience in all interactions, keeping clients informed and notifying them of incident progress on a regular basis.
Serve as an escalation point, leader, and mentor for other technicians on the team.
Resolve new and escalated tickets, always working toward a final resolution and avoiding band-aid solutioning.
Do what's best for the client! Promote a culture of customer service, respect, and excellence.
Following, evaluating, and updating technical/support procedures.
Resolve network and server related alerts.
Take a proactive approach when solutioning technologies for clients.
Incident management and outage recovery.
Plan and manage project solutioning and implementation.
We have a culture of proactive solutioning.
We want people who don't see a problem and resolve it, we need people who see an issue and ask why? ensuring we uncover the root cause rather than handling it for the short term.
Why We Work Here:
Competitive Salary Leadership opportunities We are laser-focused on growth Tons of learning opportunities Our company values Our team! Requirements:
Minimum 5 years' experience in Information Technology or related fields Certifications preferred - CCNA, VCP, Azure, etc.
Extensive technical skillset working with Servers, Networking, Virtualization, M365, etc.
Excellent customer service skills and professionalism with both internal and external customers.
Proven decision-making skills using sound judgement.
Ability to work under pressure.
MSP Experience (Preferred) 2
years' experience with NOC concepts, practices, and procedures
Benefits:
At Lavoda Systems, we are committed to supporting the well-being and success of our staff.
As part of our team, you can look forward to a comprehensive benefits package designed to promote a healthy work-life balance and reward your hard work.
We are proud to offer the following
Benefits:
Vision Plan:
Keep your eyes healthy with our top-tier vision plan, covering comprehensive eye exams, lenses, frames, and contact lenses.
Dental Plan:
Our dental plan offers coverage for preventive, basic, and major dental care services.
This includes cleanings, fillings, crowns, and orthodontic treatments.
Medical Plan:
We provide a range of medical plan options to suit your needs, including coverage for doctor visits, hospitalizations, prescription medications, and preventive care.
Paid Time Off (PTO):
Achieve a healthy work-life balance with our generous PTO policy, allowing you the flexibility to take time off when you need it.
Rest, recharge, and return to work feeling revitalized.
Vacation:
Our generous vacation policy ensures you have ample time to relax and pursue your personal interests.
Sick Days:
We understand that unexpected illnesses can happen.
Our sick days policy ensures you have the time you need to recover without worrying about your job.
Holidays:
Our employees enjoy several paid holidays throughout the year, allowing you to celebrate special occasions and cultural events with family and friends.
Recommended Skills Cisco Certified Network Associate Coaching And Mentoring Communication Coordinating Customer Experience Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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