Hotel Security Agent
3.
8 New Orleans, LA New Orleans, LA Estimated:
$29.
8K - $37.
8K a year Estimated:
$29.
8K - $37.
8K a year 11 days ago 11 days ago 11 days ago SUMMARY Atelier Ace is the in-house creative studio that develops and operates Ace Hotel, Sister City, Maison de la Luz, and their partners and affiliates.
The full-service studio is composed of multi-disciplinary thinkers, designers, architects, enthusiasts, optimists and friends -- with some number folks to keep things upright.
With a creative and operations team that understands the essence of our brands and products, Atelier Ace aims to create inspiring, cohesive and meaningful experiences for people.
The top priority for Guest Safety Agents is to provide hospitality and ensure outlet spaces are safe.
To do so, the GSA must maintain a safe, secure and hospitable environment for occupants in accordance with all laws, regulations, and codes, along with the core standards of Ace hospitality.
The GSA must be hospitable and service-oriented - greeting, hosting, and maintaining friendly relationships with all guests, employees, and outside visitors.
That also includes but is not limited to escorting guests to facilities, exits and communicating outlet standards of safety:
(i.
e.
outlets such as Alto that have a pool or Three Keys which has a balcony.
) GSAs are present to ensure a safe experience for all of our patrons.
Most importantly, securing the floor should have the appearance of friendly assistance rather than policing guests like a security guard.
ESSENTIAL QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or abilities required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding.
Prioritize and organize work assignments, have timely follow up and execution.
Have superb time management skills.
Exhibit complete knowledge of all hotel services/features and hours of operation.
Knowledge and understanding of Atelier & Ace Culture & initiatives Technologically sound with Microsoft Office applications and Google Docs and Sheets Must be able to stand in one place for extended periods of time, and to remain on feet for up to 8 hours.
Ability to comply with physical demands as outlined below.
Maintain a safe environment by bussing dishes, removing trash/debris, clearing wet towels CORE JOB RESPONSIBILITIES Qualified candidates must be able to satisfactorily complete the following responsibilities.
(Other duties may be assigned.
) Welcoming and greeting guests.
The importance of this first interaction cannot be overstated.
This allows the GSA to a) begin a relationship with the guest and; b) immediately determine the guest's state of mind (are they happy, have they been drinking, etc.
) The GSA should always be asking the question:
How can I make the guest happy? Ensure guests and patrons are authorized to be inside a venue (checking identification, using registries and guest lists, and issuing wristbands or other security measures.
) Extend hospitality to our guests and employees by implementing safety and security policies with an attitude of dignity and respect while always maintaining a positive and fun environment.
Roam the outlet on foot monitoring for safety or security issues.
Be sure that you are tracking the evolution of guests and large groups that are consuming alcohol.
Part of monitoring safety is monitoring how our guests' behaviors change over the period of time they are visiting with us.
All issues, even minor ones, should be reported to management.
Communication is vital to a successful shift.
The GSA should be in constant communication with the MOD and all other employees.
De-escalation of conflicts.
This includes conflicts between guests and conflicts that involve staff members.
ALWAYS ALWAYS have support when approaching guests - to both serve as a witness and provide whatever other support might be necessary.
Safety is a priority and requires a team effort so operating as a network makes us all more effective.
If de-escalation has failed, find a manager if one is not already present.
Only management can make the call to remove someone from a space.
If you strongly believe this is the case, explain to the manager why the guest has compromised the safety of the outlet.
Awareness and automatic response to emergencies should follow Standard Operating Procedures.
This includes but is not limited to Fire Safety, All Alarms, Alto procedures, Three Keys/Lobby procedures, and Barnett Event Space securing.
A radio should be the first form of communication for emergency and safety issues in the outlet.
However, the F&B team is not always equipped with a radio and primarily use GroupMe as a communication tool.
GSAs should also be signed in to GroupMe to facilitate communication with staff.
Any follow up on incidents should be done through email and/or face to face contact with managers.
With medical emergencies contact both management and hotel security immediately and then standby for assistance.
Incident Reporting.
Witness statements (if one exists) should be filed with a Hotel security report.
Keep nightly records of of any guest issues or staff issues for future reference.
SUPPORTING FUNCTIONS In addition to the core focus & responsibilities, the candidate is expected to complete the following duties:
Provide miscellaneous services regarding customer service, such as carrying and delivering guest luggage, delivering various amenities to rooms, providing concierge services such as restaurant recommendations, reservations, directions or other services upon request.
Provide assistance to other departments upon request such as delivering or transporting of property, assistance with small maintenance tasks, bussing tables and clearing drinks, moving and setting up of AV equipment, assisting with keeping grounds clean, or receiving deliveries.
PHYSICAL DEMANDS / WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
(Accommodations may be made to enable individuals with disabilities to perform the essential functions.
) Walk, and stand continuously for up to 8hrs.
Lift / carry 10lbs (frequently) and 25 lbs (occasionally) Bend, squat, crawl, and reach above shoulder level.
Exposure to extreme temperatures, dust, dampness, height, and moving machinery.
We are an equal opportunity employer, committed to a diverse workforce.
Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding.
Prioritize and organize work assignments, have timely follow up and execution.
Have superb time management skills.
Exhibit complete knowledge of all hotel services/features and hours of operation.
Knowledge and understanding of Atelier & Ace Culture & initiatives Technologically sound with Microsoft Office applications and Google Docs and Sheets Must be able to stand in one place for extended periods of time, and to remain on feet for up to 8 hours.
Ability to comply with physical demands as outlined below.
Maintain a safe environment by bussing dishes, removing trash/debris, clearing wet towels Welcoming and greeting guests.
The importance of this first interaction cannot be overstated.
This allows the GSA to a) begin a relationship with the guest and; b) immediately determine the guest's state of mind (are they happy, have they been drinking, etc.
) The GSA should always be asking the question:
How can I make the guest happy? Ensure guests and patrons are authorized to be inside a venue (checking identification, using registries and guest lists, and issuing wristbands or other security measures.
) Extend hospitality to our guests and employees by implementing safety and security policies with an attitude of dignity and respect while always maintaining a positive and fun environment.
Roam the outlet on foot monitoring for safety or security issues.
Be sure that you are tracking the evolution of guests and large groups that are consuming alcohol.
Part of monitoring safety is monitoring how our guests' behaviors change over the period of time they are visiting with us.
All issues, even minor ones, should be reported to management.
Communication is vital to a successful shift.
The GSA should be in constant communication with the MOD and all other employees.
De-escalation of conflicts.
This includes conflicts between guests and conflicts that involve staff members.
ALWAYS ALWAYS have support when approaching guests - to both serve as a witness and provide whatever other support might be necessary.
Safety is a priority and requires a team effort so operating as a network makes us all more effective.
If de-escalation has failed, find a manager if one is not already present.
Only management can make the call to remove someone from a space.
If you strongly believe this is the case, explain to the manager why the guest has compromised the safety of the outlet.
Awareness and automatic response to emergencies should follow Standard Operating Procedures.
This includes but is not limited to Fire Safety, All Alarms, Alto procedures, Three Keys/Lobby procedures, and Barnett Event Space securing.
A radio should be the first form of communication for emergency and safety issues in the outlet.
However, the F&B team is not always equipped with a radio and primarily use GroupMe as a communication tool.
GSAs should also be signed in to GroupMe to facilitate communication with staff.
Any follow up on incidents should be done through email and/or face to face contact with managers.
With medical emergencies contact both management and hotel security immediately and then standby for assistance.
Incident Reporting.
Witness statements (if one exists) should be filed with a Hotel security report.
Keep nightly records of of any guest issues or staff issues for future reference.
Provide miscellaneous services regarding customer service, such as carrying and delivering guest luggage, delivering various amenities to rooms, providing concierge services such as restaurant recommendations, reservations, directions or other services upon request.
Provide assistance to other departments upon request such as delivering or transporting of property, assistance with small maintenance tasks, bussing tables and clearing drinks, moving and setting up of AV equipment, assisting with keeping grounds clean, or receiving deliveries.
Walk, and stand continuously for up to 8hrs.
Lift / carry 10lbs (frequently) and 25 lbs (occasionally) Bend, squat, crawl, and reach above shoulder level.
Exposure to extreme temperatures, dust, dampness, height, and moving machinery.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 New Orleans, LA New Orleans, LA Estimated:
$29.
8K - $37.
8K a year Estimated:
$29.
8K - $37.
8K a year 11 days ago 11 days ago 11 days ago SUMMARY Atelier Ace is the in-house creative studio that develops and operates Ace Hotel, Sister City, Maison de la Luz, and their partners and affiliates.
The full-service studio is composed of multi-disciplinary thinkers, designers, architects, enthusiasts, optimists and friends -- with some number folks to keep things upright.
With a creative and operations team that understands the essence of our brands and products, Atelier Ace aims to create inspiring, cohesive and meaningful experiences for people.
The top priority for Guest Safety Agents is to provide hospitality and ensure outlet spaces are safe.
To do so, the GSA must maintain a safe, secure and hospitable environment for occupants in accordance with all laws, regulations, and codes, along with the core standards of Ace hospitality.
The GSA must be hospitable and service-oriented - greeting, hosting, and maintaining friendly relationships with all guests, employees, and outside visitors.
That also includes but is not limited to escorting guests to facilities, exits and communicating outlet standards of safety:
(i.
e.
outlets such as Alto that have a pool or Three Keys which has a balcony.
) GSAs are present to ensure a safe experience for all of our patrons.
Most importantly, securing the floor should have the appearance of friendly assistance rather than policing guests like a security guard.
ESSENTIAL QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or abilities required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding.
Prioritize and organize work assignments, have timely follow up and execution.
Have superb time management skills.
Exhibit complete knowledge of all hotel services/features and hours of operation.
Knowledge and understanding of Atelier & Ace Culture & initiatives Technologically sound with Microsoft Office applications and Google Docs and Sheets Must be able to stand in one place for extended periods of time, and to remain on feet for up to 8 hours.
Ability to comply with physical demands as outlined below.
Maintain a safe environment by bussing dishes, removing trash/debris, clearing wet towels CORE JOB RESPONSIBILITIES Qualified candidates must be able to satisfactorily complete the following responsibilities.
(Other duties may be assigned.
) Welcoming and greeting guests.
The importance of this first interaction cannot be overstated.
This allows the GSA to a) begin a relationship with the guest and; b) immediately determine the guest's state of mind (are they happy, have they been drinking, etc.
) The GSA should always be asking the question:
How can I make the guest happy? Ensure guests and patrons are authorized to be inside a venue (checking identification, using registries and guest lists, and issuing wristbands or other security measures.
) Extend hospitality to our guests and employees by implementing safety and security policies with an attitude of dignity and respect while always maintaining a positive and fun environment.
Roam the outlet on foot monitoring for safety or security issues.
Be sure that you are tracking the evolution of guests and large groups that are consuming alcohol.
Part of monitoring safety is monitoring how our guests' behaviors change over the period of time they are visiting with us.
All issues, even minor ones, should be reported to management.
Communication is vital to a successful shift.
The GSA should be in constant communication with the MOD and all other employees.
De-escalation of conflicts.
This includes conflicts between guests and conflicts that involve staff members.
ALWAYS ALWAYS have support when approaching guests - to both serve as a witness and provide whatever other support might be necessary.
Safety is a priority and requires a team effort so operating as a network makes us all more effective.
If de-escalation has failed, find a manager if one is not already present.
Only management can make the call to remove someone from a space.
If you strongly believe this is the case, explain to the manager why the guest has compromised the safety of the outlet.
Awareness and automatic response to emergencies should follow Standard Operating Procedures.
This includes but is not limited to Fire Safety, All Alarms, Alto procedures, Three Keys/Lobby procedures, and Barnett Event Space securing.
A radio should be the first form of communication for emergency and safety issues in the outlet.
However, the F&B team is not always equipped with a radio and primarily use GroupMe as a communication tool.
GSAs should also be signed in to GroupMe to facilitate communication with staff.
Any follow up on incidents should be done through email and/or face to face contact with managers.
With medical emergencies contact both management and hotel security immediately and then standby for assistance.
Incident Reporting.
Witness statements (if one exists) should be filed with a Hotel security report.
Keep nightly records of of any guest issues or staff issues for future reference.
SUPPORTING FUNCTIONS In addition to the core focus & responsibilities, the candidate is expected to complete the following duties:
Provide miscellaneous services regarding customer service, such as carrying and delivering guest luggage, delivering various amenities to rooms, providing concierge services such as restaurant recommendations, reservations, directions or other services upon request.
Provide assistance to other departments upon request such as delivering or transporting of property, assistance with small maintenance tasks, bussing tables and clearing drinks, moving and setting up of AV equipment, assisting with keeping grounds clean, or receiving deliveries.
PHYSICAL DEMANDS / WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
(Accommodations may be made to enable individuals with disabilities to perform the essential functions.
) Walk, and stand continuously for up to 8hrs.
Lift / carry 10lbs (frequently) and 25 lbs (occasionally) Bend, squat, crawl, and reach above shoulder level.
Exposure to extreme temperatures, dust, dampness, height, and moving machinery.
We are an equal opportunity employer, committed to a diverse workforce.
Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding.
Prioritize and organize work assignments, have timely follow up and execution.
Have superb time management skills.
Exhibit complete knowledge of all hotel services/features and hours of operation.
Knowledge and understanding of Atelier & Ace Culture & initiatives Technologically sound with Microsoft Office applications and Google Docs and Sheets Must be able to stand in one place for extended periods of time, and to remain on feet for up to 8 hours.
Ability to comply with physical demands as outlined below.
Maintain a safe environment by bussing dishes, removing trash/debris, clearing wet towels Welcoming and greeting guests.
The importance of this first interaction cannot be overstated.
This allows the GSA to a) begin a relationship with the guest and; b) immediately determine the guest's state of mind (are they happy, have they been drinking, etc.
) The GSA should always be asking the question:
How can I make the guest happy? Ensure guests and patrons are authorized to be inside a venue (checking identification, using registries and guest lists, and issuing wristbands or other security measures.
) Extend hospitality to our guests and employees by implementing safety and security policies with an attitude of dignity and respect while always maintaining a positive and fun environment.
Roam the outlet on foot monitoring for safety or security issues.
Be sure that you are tracking the evolution of guests and large groups that are consuming alcohol.
Part of monitoring safety is monitoring how our guests' behaviors change over the period of time they are visiting with us.
All issues, even minor ones, should be reported to management.
Communication is vital to a successful shift.
The GSA should be in constant communication with the MOD and all other employees.
De-escalation of conflicts.
This includes conflicts between guests and conflicts that involve staff members.
ALWAYS ALWAYS have support when approaching guests - to both serve as a witness and provide whatever other support might be necessary.
Safety is a priority and requires a team effort so operating as a network makes us all more effective.
If de-escalation has failed, find a manager if one is not already present.
Only management can make the call to remove someone from a space.
If you strongly believe this is the case, explain to the manager why the guest has compromised the safety of the outlet.
Awareness and automatic response to emergencies should follow Standard Operating Procedures.
This includes but is not limited to Fire Safety, All Alarms, Alto procedures, Three Keys/Lobby procedures, and Barnett Event Space securing.
A radio should be the first form of communication for emergency and safety issues in the outlet.
However, the F&B team is not always equipped with a radio and primarily use GroupMe as a communication tool.
GSAs should also be signed in to GroupMe to facilitate communication with staff.
Any follow up on incidents should be done through email and/or face to face contact with managers.
With medical emergencies contact both management and hotel security immediately and then standby for assistance.
Incident Reporting.
Witness statements (if one exists) should be filed with a Hotel security report.
Keep nightly records of of any guest issues or staff issues for future reference.
Provide miscellaneous services regarding customer service, such as carrying and delivering guest luggage, delivering various amenities to rooms, providing concierge services such as restaurant recommendations, reservations, directions or other services upon request.
Provide assistance to other departments upon request such as delivering or transporting of property, assistance with small maintenance tasks, bussing tables and clearing drinks, moving and setting up of AV equipment, assisting with keeping grounds clean, or receiving deliveries.
Walk, and stand continuously for up to 8hrs.
Lift / carry 10lbs (frequently) and 25 lbs (occasionally) Bend, squat, crawl, and reach above shoulder level.
Exposure to extreme temperatures, dust, dampness, height, and moving machinery.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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