Hotel Reservations Agent - Full Time (Harrah's Call Center)
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New OrleansAs a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guestsIf you enjoy working in a fun and fast-paced environment, we may have a career opportunity for you
Benefits:
Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphereOur employees also enjoy exclusive benefits, such as:
FREE Employee Parking Discounted Bus Passes Free Employee Assistance Programs Fun and Free Employee EventsESSENTIAL FUNCTIONS, DUTIES AND
Responsibilities:
The Reservations Agents at Harrah's Call Center are well-informed, courteous team members who provide our customers and Casino Marketing Teams excellent customer service and assistanceThe Reservations Agent assists customers including but not limited to Gold, Platinum, Diamond and Seven Stars members with reservations needs on all levels of Direct Marketing offers, Special Events, Complimentary, Best Rate, and Friends and Family reservations; including verifying offers, booking, modifying, canceling and cross-sellingThe Reservations Agent assists customers with room, suite, golf, show, limo, and restaurant reservationsMORE SPECIFICALLY YOU WILL:
Follow department selling strategies including but is not limited to, rate quoting, sales techniques and multi property cross sellingMaintain high level of sales and service skills so as to meet department standards on Quality Assurance Monitors, Customer Survey/Feedback, Conversion, Cross-sell and other standards as determined by managementPerform various daily tasks such as but not limited to booking, changing, or canceling a reservation, cross-selling and other standards as determined by managementClearly communicate and demonstrate enthusiastic serviceMeet department punctuality, adherence and attendance guidelinesMeet department appearance guidelinesSafeguard customer confidentiality and privacy in accordance to company and department standardsHandle all incoming customer transactions promptly, efficiently, accurately and professionallyAssist with special projects and/or additional duties as neededAssist Supervisors with their 'Primary Job Functions' based on business needsESSENTIAL REQUIREMENT:
Must be 21-years of age or olderEducation:
High School Diploma or equivalent required
Experience:
1-year Customer Service or Sales experienceMust have stable work history and be computer literateMust be able to typeMust have or be able to obtain a valid Gaming License Must have a pleasant speaking voice, enthusiasm, demonstrate strong service and verbal communication skills, and present oneself in a professional mannerMust possess a friendly demeanor and enjoy interaction with customers, both internal and externalMust be able to read, write, speak and understand EnglishMust be able to work in high and low stress areasMust be able to maintain a flexible working schedule based on business demandsMust be able to work in close quartersMust be multi-task orientedExcellent interpersonal, communications, team building and problem solving skills are requiredMust be able to work with minimal supervisionAbility to perform full duties of dexterity and visual perception Maintain a clean and organized work environmentMust be proficient in all required systems and have a sound knowledge of all CET and Partnership properties assigned to the New Orleans Regional Contact Center.
DESIRED SKILLS:
Knowledge of Windows based PC ApplicationsSome experience with LMS and /or Microsoft Windows is always a definite asset.
Recommended Skills Business Requirements Call Centers Computer Literacy Confidentiality Customer Service Direct Marketing Estimated Salary: $20 to $28 per hour based on qualifications.
Benefits:
Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphereOur employees also enjoy exclusive benefits, such as:
FREE Employee Parking Discounted Bus Passes Free Employee Assistance Programs Fun and Free Employee EventsESSENTIAL FUNCTIONS, DUTIES AND
Responsibilities:
The Reservations Agents at Harrah's Call Center are well-informed, courteous team members who provide our customers and Casino Marketing Teams excellent customer service and assistanceThe Reservations Agent assists customers including but not limited to Gold, Platinum, Diamond and Seven Stars members with reservations needs on all levels of Direct Marketing offers, Special Events, Complimentary, Best Rate, and Friends and Family reservations; including verifying offers, booking, modifying, canceling and cross-sellingThe Reservations Agent assists customers with room, suite, golf, show, limo, and restaurant reservationsMORE SPECIFICALLY YOU WILL:
Follow department selling strategies including but is not limited to, rate quoting, sales techniques and multi property cross sellingMaintain high level of sales and service skills so as to meet department standards on Quality Assurance Monitors, Customer Survey/Feedback, Conversion, Cross-sell and other standards as determined by managementPerform various daily tasks such as but not limited to booking, changing, or canceling a reservation, cross-selling and other standards as determined by managementClearly communicate and demonstrate enthusiastic serviceMeet department punctuality, adherence and attendance guidelinesMeet department appearance guidelinesSafeguard customer confidentiality and privacy in accordance to company and department standardsHandle all incoming customer transactions promptly, efficiently, accurately and professionallyAssist with special projects and/or additional duties as neededAssist Supervisors with their 'Primary Job Functions' based on business needsESSENTIAL REQUIREMENT:
Must be 21-years of age or olderEducation:
High School Diploma or equivalent required
Experience:
1-year Customer Service or Sales experienceMust have stable work history and be computer literateMust be able to typeMust have or be able to obtain a valid Gaming License Must have a pleasant speaking voice, enthusiasm, demonstrate strong service and verbal communication skills, and present oneself in a professional mannerMust possess a friendly demeanor and enjoy interaction with customers, both internal and externalMust be able to read, write, speak and understand EnglishMust be able to work in high and low stress areasMust be able to maintain a flexible working schedule based on business demandsMust be able to work in close quartersMust be multi-task orientedExcellent interpersonal, communications, team building and problem solving skills are requiredMust be able to work with minimal supervisionAbility to perform full duties of dexterity and visual perception Maintain a clean and organized work environmentMust be proficient in all required systems and have a sound knowledge of all CET and Partnership properties assigned to the New Orleans Regional Contact Center.
DESIRED SKILLS:
Knowledge of Windows based PC ApplicationsSome experience with LMS and /or Microsoft Windows is always a definite asset.
Recommended Skills Business Requirements Call Centers Computer Literacy Confidentiality Customer Service Direct Marketing Estimated Salary: $20 to $28 per hour based on qualifications.
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