Guest Service Agent
The Blackbird Hotel by GROOGRUX LUXURY HOTEL BRANDS The Blackbird Hotel by GROOGRUX LUXURY HOTEL BRANDS New Orleans, LA New Orleans, LA Part-time Part-time $16 - $18 an hour $16 - $18 an hour At Groogrux Hotels , our mission is to curate unforgettable experiences in the heart of New Orleans, blending the rich tapestry of the city's culture and hospitality into the very fabric of our luxury lifestyle hotels.
With unwavering dedication, we aspire to run three exceptional establishments where guests can immerse themselves in the essence of this vibrant city.
We are committed to crafting beautiful and innovative spaces, where cherished memories are born, nurtured, and cherished for a lifetime.
Job Description
Summary:
This role is responsible for delivering exceptional service in all interactions with guests.
As a Front Desk Agent, you will go above and beyond to exceed guest expectations.
Your tasks will include handling telephone operations, checking guests in and out, light cleaning and maintenance duties, preparing documents and reports, and taking reservations.
Additionally, you may provide concierge services such as arranging transportation, making dining reservations, fulfilling floral requests, and offering special event assistance.
To succeed as a Front Desk Agent, you must have excellent communication skills, adhere to the property's dress code, and be skilled in conflict resolution.
It is important to have a thorough understanding of Groogrux Hotels policies and to greet each guest warmly and attentively.
As a Front Desk Agent, you will play a vital role in maintaining the company's culture, values, and reputation with the public, staff, guests, vendors, and partners.
You will also be responsible for promoting the property's vision in all your actions and decisions, and you will be accountable to the overall team.
At The Blackbird Hotel by Groogrux Hotel Brands, all employees, regardless of their direct interaction with guests, are expected to greet and make each guest feel important.
It is crucial to uphold the company's culture, values, and reputation.
As the demands of the operation fluctuate, you may be required to perform various tasks unrelated to your primary responsibilities.
Employee responsibilities and job descriptions are subject to review and revision.
Essential Functions:
- Adhere to all operational standards, policies and procedures, training material, memos, and verbal instructions - Complete all items on the shift checklist - Check in and check out hotel guests confidently, professionally, and personally - Take accurate and efficient hotel reservations - Assist in the development and implementation of special projects - Collaborate with the Bar staff to ensure a seamless guest experience between the two areas - Prepare and serve a variety of beverages, including cocktails, beer, wine, and espresso drinks, while maintaining a clean workspace - Respond promptly to guest comments and concerns, and notify your supervisor for assistance and corrective measures when necessary - Maintain positive relationships with all employees and guests - Answer all calls in a courteous, professional, and efficient manner - Keep an accurate log of guest calls for assistance or complaints, and ensure their resolution - Open, secure, and balance shift banks, verifying all cash, credit card, and room charge transactions during all shifts - Maintain accuracy in all accounting and billing procedures - Have comprehensive knowledge of hotel availability, current rates, and special events that may affect occupancy and availability - Possess fluent knowledge of local restaurants, special events, city attractions, amenities, and directions - Foster open lines of communication with all departments and upper management through email, log books, meetings, etc.
, to ensure the hotel's needs are met - Maintain a high level of cleanliness and safety in the work area - Ensure all equipment is in good, safe working condition - Stay updated on safety procedures and OSHA requirements - Attend relevant meetings Reporting Relationship:
- Directly reports to:
Managing Director - Also works for:
Director of Hotels Education, Experience,
Qualifications:
- High School diploma or GED.
College degree preferred.
- Two (2) years of relevant experience in the hospitality or service industry.
- Willingness to work flexible hours, including weekends and holidays, to meet the demands of a luxury hospitality environment.
Competencies:
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals - Ability to write routine reports and correspondence - Effective oral communication skills in front of groups of co-workers and sister property staff - Proficiency in Microsoft Excel and Word - Ability to understand other computer programs (e.
g.
, Property Management System, POS) - Basic math skills, including addition, subtraction, multiplication, division, and algebra, using whole numbers, common fractions, and decimals - Attention to detail - Customer service skills - Certificates, licenses, and/or identification cards required by the U.
S.
Department of Justice to verify employment eligibility Working Conditions/Environment:
- Moderate noise level in the work environment - Lifting up to 50 pounds on a daily basis may be required - Sitting for eight (8) hours, standing and/or walking, pushing, kneeling, bending, balancing, squatting, reaching, and stretching for two (2) hours per day - The work environment characteristics described above are representative of those an employee typically encounters while performing the essential functions of the position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type:
Part-time Pay:
$16.
00 - $18.
00 per hour Expected hours:
10 - 30 per week
Benefits:
Employee discount Flexible schedule Free parking Paid time off Professional development assistance Schedule:
8 hour shift Day shift Evenings as needed Evening shift Holidays Morning shift Night shift Weekends as needed Work setting:
In-person Resort Work Location:
In person This role is responsible for delivering exceptional service in all interactions with guests.
As a Front Desk Agent, you will go above and beyond to exceed guest expectations.
Your tasks will include handling telephone operations, checking guests in and out, light cleaning and maintenance duties, preparing documents and reports, and taking reservations.
Additionally, you may provide concierge services such as arranging transportation, making dining reservations, fulfilling floral requests, and offering special event assistance.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
With unwavering dedication, we aspire to run three exceptional establishments where guests can immerse themselves in the essence of this vibrant city.
We are committed to crafting beautiful and innovative spaces, where cherished memories are born, nurtured, and cherished for a lifetime.
Job Description
Summary:
This role is responsible for delivering exceptional service in all interactions with guests.
As a Front Desk Agent, you will go above and beyond to exceed guest expectations.
Your tasks will include handling telephone operations, checking guests in and out, light cleaning and maintenance duties, preparing documents and reports, and taking reservations.
Additionally, you may provide concierge services such as arranging transportation, making dining reservations, fulfilling floral requests, and offering special event assistance.
To succeed as a Front Desk Agent, you must have excellent communication skills, adhere to the property's dress code, and be skilled in conflict resolution.
It is important to have a thorough understanding of Groogrux Hotels policies and to greet each guest warmly and attentively.
As a Front Desk Agent, you will play a vital role in maintaining the company's culture, values, and reputation with the public, staff, guests, vendors, and partners.
You will also be responsible for promoting the property's vision in all your actions and decisions, and you will be accountable to the overall team.
At The Blackbird Hotel by Groogrux Hotel Brands, all employees, regardless of their direct interaction with guests, are expected to greet and make each guest feel important.
It is crucial to uphold the company's culture, values, and reputation.
As the demands of the operation fluctuate, you may be required to perform various tasks unrelated to your primary responsibilities.
Employee responsibilities and job descriptions are subject to review and revision.
Essential Functions:
- Adhere to all operational standards, policies and procedures, training material, memos, and verbal instructions - Complete all items on the shift checklist - Check in and check out hotel guests confidently, professionally, and personally - Take accurate and efficient hotel reservations - Assist in the development and implementation of special projects - Collaborate with the Bar staff to ensure a seamless guest experience between the two areas - Prepare and serve a variety of beverages, including cocktails, beer, wine, and espresso drinks, while maintaining a clean workspace - Respond promptly to guest comments and concerns, and notify your supervisor for assistance and corrective measures when necessary - Maintain positive relationships with all employees and guests - Answer all calls in a courteous, professional, and efficient manner - Keep an accurate log of guest calls for assistance or complaints, and ensure their resolution - Open, secure, and balance shift banks, verifying all cash, credit card, and room charge transactions during all shifts - Maintain accuracy in all accounting and billing procedures - Have comprehensive knowledge of hotel availability, current rates, and special events that may affect occupancy and availability - Possess fluent knowledge of local restaurants, special events, city attractions, amenities, and directions - Foster open lines of communication with all departments and upper management through email, log books, meetings, etc.
, to ensure the hotel's needs are met - Maintain a high level of cleanliness and safety in the work area - Ensure all equipment is in good, safe working condition - Stay updated on safety procedures and OSHA requirements - Attend relevant meetings Reporting Relationship:
- Directly reports to:
Managing Director - Also works for:
Director of Hotels Education, Experience,
Qualifications:
- High School diploma or GED.
College degree preferred.
- Two (2) years of relevant experience in the hospitality or service industry.
- Willingness to work flexible hours, including weekends and holidays, to meet the demands of a luxury hospitality environment.
Competencies:
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals - Ability to write routine reports and correspondence - Effective oral communication skills in front of groups of co-workers and sister property staff - Proficiency in Microsoft Excel and Word - Ability to understand other computer programs (e.
g.
, Property Management System, POS) - Basic math skills, including addition, subtraction, multiplication, division, and algebra, using whole numbers, common fractions, and decimals - Attention to detail - Customer service skills - Certificates, licenses, and/or identification cards required by the U.
S.
Department of Justice to verify employment eligibility Working Conditions/Environment:
- Moderate noise level in the work environment - Lifting up to 50 pounds on a daily basis may be required - Sitting for eight (8) hours, standing and/or walking, pushing, kneeling, bending, balancing, squatting, reaching, and stretching for two (2) hours per day - The work environment characteristics described above are representative of those an employee typically encounters while performing the essential functions of the position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type:
Part-time Pay:
$16.
00 - $18.
00 per hour Expected hours:
10 - 30 per week
Benefits:
Employee discount Flexible schedule Free parking Paid time off Professional development assistance Schedule:
8 hour shift Day shift Evenings as needed Evening shift Holidays Morning shift Night shift Weekends as needed Work setting:
In-person Resort Work Location:
In person This role is responsible for delivering exceptional service in all interactions with guests.
As a Front Desk Agent, you will go above and beyond to exceed guest expectations.
Your tasks will include handling telephone operations, checking guests in and out, light cleaning and maintenance duties, preparing documents and reports, and taking reservations.
Additionally, you may provide concierge services such as arranging transportation, making dining reservations, fulfilling floral requests, and offering special event assistance.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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