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Help Desk Analyst I

Company Name:
Robert Half Technology
NOC Tier II - Greater New Orleans We are looking for a NOC professional for contract-to-hire position with solid experience. The candidate must have experience with iDirect. Experience with hardware, software, satellite and telecommunications is important. Experience working with users via remote desktop is essential to be successful in this position as well. Candidates should possess a passion to resolve users needs and challenges as well as the knowledge of when it is appropriate to escalate those challenges. Responsibilities Include: -Taking telephone or email inquiries and troubleshooting and managing hardware, software or network problems - Researching and Resolving difficult and complex user problems - Analyzing and identifying trends in issue reporting and devising preventive solutions - Logging call activity Interested candidates please apply to: Liz Abadie liz.
With more than 100 locations worldwide, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Through our alliances with industry-leading organizations such as HDI and the Microsoft Partner program, we have access to client companies that other staffing firms don''t. In addition to our free job search
services
, we provide our candidates with access to free online technical training and a competitive benefits and compensation package. Robert Half Technology is an Equal Opportunity Employer. In 2013, our company once again was listed on FORTUNE magazine''s list of "World''s Most Admired Companies." (March 18, 2013). Apply for this job now or contact our branch office at o learn more about this position. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Req ID: 04640-115098
Functional Role: Help Desk/Tech Support I
Country: USA
State: LA
City: Harahan
Postal Code: 70123
Compensation: $23.75 to $27.50 per hour
Requirements: Desktop support.

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