Food and Beverage Director
Overview
Responsible for overall operation of Food and Beverage areas while maintaining quality standards and maximizing profitability. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations.
Responsibilities
GENERAL
Responsibilities:
Optimize and maximize Guest and Associate experiences.
Oversee all food and beverage outlets, banquet service, kitchen, and stewarding.
Effectively manage and motivate Associates to ensure achievement of overall financial results, Guest and Associate satisfaction.
PRIMARY FUNCTIONS:
1) Revenue:
Aggressively pursue revenue goals, effectively utilize menu engineering tools, and prepare and manage the annual budget.
2) Profit:
Effectively manage and control all operational expenses including labor, overtime, food cost, supplies, etc., enforce Company procurement guidelines, and seek and implement cost saving strategies.
3) Asset Protection
Ensure the maximum value of the hotel asset including the physical structure as well as all contents therein, through appropriate care and maintenance. Use good judgment to make appropriate decisions which may impact the long-term value of the asset. Ensure all food service related licenses are up to date, for the hotel and the individual Associates.
4) Quality:
Guest Service: Ensure that the hotel meets or exceeds NewcrestImage and Brand Standards for Guest Satisfaction.
Training: Analyze service and quality issues, identify training needs, ensure implementation of training programs to optimize results, and adhere to the Company's training guidelines and policies.
5) Leadership:
Leading: Motivate, coach, and train team members, set goals and hold team members accountable, and provide appropriate feedback, rewards, and recognition.
Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to the Company's policies and procedures.
ESSENTIAL JOB FUNCTIONS:
Maintain a professional image and support the Company in actions and words at all times.
Maintain a hotel atmosphere consistent with the Company's standards for professionalism and total quality Guest service.
Maintain open channels of communication with General Manager, fellow co-workers, Associates, and Guests.
Address Guests' complaints in a manner which results in superior Guest service.
Actively enforce all safety policies to protect Associates, Guests, and Company Assets.
Extend professionalism and courtesy to Guests at all times.
Motivate and encourage staff to effectively solve problems needing attention.
Assist and train Associates to understand Guests' ever changing needs and how to exceed them.
Proactively deal with Associate concerns.
Provide a safe working environment, in compliance with OSHA/SMDS standards.
Ensure a viable key control program is in place.
Comply with all Corporate accounting procedures.
Lead by example, demonstrating self-confidence, energy, and enthusiasm.
In the absence of the General Manager, assume complete responsibility for the effective operation of all hotel areas, and the achievement of hotel goals.
Ensure that staff reports to work as scheduled. Document any late or absent Associates. Coordinate breaks for Associates.
Inspect grooming and attire of staff; rectify any deficiencies.
Participate in establishment of a marketing plan for F&B.
Establish and implement annual objectives for F&B areas.
Prepare and maintain operating budget. Attend budget meetings on a regular basis.
Ensure that required operating licenses and permits are obtained and displayed as required by law.
Support and uphold hotel philosophy concerning hiring, employee relations, supervision, and disciplinary action.
Participate in quality control activities.
Maintain clean and safe work area.
Qualifications4-year College Degree, or equivalent, related experienceAbility to communicate effectively both verbally and in writing
OPTIMUM ATTRIBUTES:
Willing to take responsibility and accountability for the team.
Well-groomed and professional in appearance.
Willing to work on weekends and holidays if required.
Effective communication skills.
Good listener.
Open with praise, discreet with criticism.
Rational, prudent, and practical.
PHYSICAL REQUIREMENTS:
Must be able to move continuously for an 8-10 hour shift on a hard surface.
Must be able to move a minimum of 20 pounds up to 5 feet high without the aid of another person.
Must be able to ascend up to 6 feet in height on a step ladder.
Must be able to position one's self appropriately in order to efficiently make beds, carry trash, vacuum, dust, assist Guests with luggage, and set up meeting rooms.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Responsible for overall operation of Food and Beverage areas while maintaining quality standards and maximizing profitability. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations.
Responsibilities
GENERAL
Responsibilities:
Optimize and maximize Guest and Associate experiences.
Oversee all food and beverage outlets, banquet service, kitchen, and stewarding.
Effectively manage and motivate Associates to ensure achievement of overall financial results, Guest and Associate satisfaction.
PRIMARY FUNCTIONS:
1) Revenue:
Aggressively pursue revenue goals, effectively utilize menu engineering tools, and prepare and manage the annual budget.
2) Profit:
Effectively manage and control all operational expenses including labor, overtime, food cost, supplies, etc., enforce Company procurement guidelines, and seek and implement cost saving strategies.
3) Asset Protection
Ensure the maximum value of the hotel asset including the physical structure as well as all contents therein, through appropriate care and maintenance. Use good judgment to make appropriate decisions which may impact the long-term value of the asset. Ensure all food service related licenses are up to date, for the hotel and the individual Associates.
4) Quality:
Guest Service: Ensure that the hotel meets or exceeds NewcrestImage and Brand Standards for Guest Satisfaction.
Training: Analyze service and quality issues, identify training needs, ensure implementation of training programs to optimize results, and adhere to the Company's training guidelines and policies.
5) Leadership:
Leading: Motivate, coach, and train team members, set goals and hold team members accountable, and provide appropriate feedback, rewards, and recognition.
Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to the Company's policies and procedures.
ESSENTIAL JOB FUNCTIONS:
Maintain a professional image and support the Company in actions and words at all times.
Maintain a hotel atmosphere consistent with the Company's standards for professionalism and total quality Guest service.
Maintain open channels of communication with General Manager, fellow co-workers, Associates, and Guests.
Address Guests' complaints in a manner which results in superior Guest service.
Actively enforce all safety policies to protect Associates, Guests, and Company Assets.
Extend professionalism and courtesy to Guests at all times.
Motivate and encourage staff to effectively solve problems needing attention.
Assist and train Associates to understand Guests' ever changing needs and how to exceed them.
Proactively deal with Associate concerns.
Provide a safe working environment, in compliance with OSHA/SMDS standards.
Ensure a viable key control program is in place.
Comply with all Corporate accounting procedures.
Lead by example, demonstrating self-confidence, energy, and enthusiasm.
In the absence of the General Manager, assume complete responsibility for the effective operation of all hotel areas, and the achievement of hotel goals.
Ensure that staff reports to work as scheduled. Document any late or absent Associates. Coordinate breaks for Associates.
Inspect grooming and attire of staff; rectify any deficiencies.
Participate in establishment of a marketing plan for F&B.
Establish and implement annual objectives for F&B areas.
Prepare and maintain operating budget. Attend budget meetings on a regular basis.
Ensure that required operating licenses and permits are obtained and displayed as required by law.
Support and uphold hotel philosophy concerning hiring, employee relations, supervision, and disciplinary action.
Participate in quality control activities.
Maintain clean and safe work area.
Qualifications4-year College Degree, or equivalent, related experienceAbility to communicate effectively both verbally and in writing
OPTIMUM ATTRIBUTES:
Willing to take responsibility and accountability for the team.
Well-groomed and professional in appearance.
Willing to work on weekends and holidays if required.
Effective communication skills.
Good listener.
Open with praise, discreet with criticism.
Rational, prudent, and practical.
PHYSICAL REQUIREMENTS:
Must be able to move continuously for an 8-10 hour shift on a hard surface.
Must be able to move a minimum of 20 pounds up to 5 feet high without the aid of another person.
Must be able to ascend up to 6 feet in height on a step ladder.
Must be able to position one's self appropriately in order to efficiently make beds, carry trash, vacuum, dust, assist Guests with luggage, and set up meeting rooms.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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